PRIVACY POLICY
Last updated: August 2026
This Privacy Policy describes how SmartRide Mobility (“we”, “us”, or “our”) collects, uses, and discloses personal information when you visit our website or purchase mobility scooters and wheelchairs, accessories, and safety gear.
1. Information We Collect
We collect contact details (name, email address, phone number), shipping and billing addresses, order history, and chat messages sent via WhatsApp or our contact forms. All payment processing is handled securely by Shopify and its integrated payment gateways; we do not store credit card numbers on our servers.
2. How We Use Your Information
We use your information to process and fulfill scooter orders, deliver shipment tracking, provide customer support via email or WhatsApp, handle warranty claims, and send optional promotional offers if you subscribe to our newsletter.
3. Subprocessors & Partners
Our store is powered by Shopify Inc., which hosts our product catalog and checkout. We also share necessary shipping data with North American logistics carriers (FedEx, UPS, USPS, Canada Post) to deliver your order.
4. Contact & Privacy Requests
To access, correct, or delete your personal data, contact our privacy team at KeepActiveMobility@gmail.com or message us on WhatsApp.